Privacy Policy

At Mochilo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

Name
Email address
Phone number
Billing and shipping address
Payment information
Order history
Device and browser information
IP address and website usage data

This information is collected only to provide and improve our services.

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraudulent transactions
Respond to inquiries and requests
Send promotional emails and offers, if you have opted to receive them

We do not sell or rent your personal information to third parties.

Payment Security

All payments made on our website are processed through secure third-party payment gateways.

Mochilo does not store or have direct access to your complete debit card, credit card, UPI, or banking information. Payment information is encrypted and handled securely by trusted payment service providers.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

Remember your preferences
Improve website performance
Analyze visitor behavior
Personalize content and advertisements

You may choose to disable cookies through your browser settings, although certain features of the website may not function properly.

Email Communications

By placing an order or subscribing to our newsletter, you may receive:

Order confirmations
Shipping updates
Customer support communications
Promotional emails and special offers

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in those emails.

Third-Party Services

To operate our business efficiently, we may share limited information with trusted third-party service providers, including:

Shopify
Payment gateway providers
Shipping and logistics partners
Print-on-Demand fulfillment partners
Analytics and marketing platforms

These third parties only receive the information necessary to perform their services and are required to maintain appropriate security standards.

Data Security

We take reasonable precautions and follow industry-standard practices to protect your personal information against unauthorized access, misuse, disclosure, or loss.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal obligations
Opt out of marketing communications
Contact us regarding any privacy-related concerns

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with the revised date.