Frequently Asked Questions

How long does shipping take?

Orders are processed within 2–5 business days. After dispatch, delivery usually takes:

3–7 business days for metro cities.
5–10 business days for other locations.

Delivery times may vary during festivals, sales, or unforeseen circumstances.

Are products made after ordering?

Yes. All Mochilo products are made on demand. We begin printing and preparing your order only after it has been placed. This approach helps us reduce waste and create products with care.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible locations across India. Availability may vary depending on your delivery address.

Can I exchange sizes?

Since every product is printed specifically for each customer, we do not offer size exchanges for incorrect sizes ordered by the customer.

Please refer to our size chart carefully before placing an order.

However, if we accidentally send the wrong size, we will gladly provide a replacement.

How do I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor the status and estimated delivery of your package.

Can I cancel my order?

Yes. Orders can be cancelled within 12 hours of placing them.

After production has started, cancellations are no longer possible because all products are made specifically for each order.

Are the characters and designs original?

Absolutely.

All characters, artwork, illustrations, and designs featured on Mochilo are original creations and are the intellectual property of Mochilo.

We are not affiliated with any anime, manga, or entertainment franchises.

What if I receive a damaged or defective item?

If you receive:

A damaged product
A printing defect
An incorrect product
A wrong size sent by us

Please contact us within 48 hours of delivery and provide:

Your order number
Clear photos of the issue
An unboxing video (recommended)

Once verified, we will arrange a replacement at no additional cost.

Do you accept returns?

Because our products are made on demand, we generally do not accept returns for:

Change of mind
Wrong size ordered by the customer
Minor color variations caused by screen settings
Used or washed products

Please review our Return & Refund Policy for complete details.

Will the colors look exactly the same as shown on the website?

We make every effort to display colors accurately. However, slight variations may occur due to differences in screen settings, lighting, and device displays.